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Usually replies in under 1 hour
Business hours
Monday to Friday, 9am - 6pm AEST
Replies within an hour during business hours
Common questions
Before you reach out
How quickly will you reply?
During business hours (Mon-Fri, 9am-6pm AEST) we usually reply within an hour. Outside business hours, we will get back to you first thing the next morning.
Is there a fee just to ask a question?
No. Initial questions and consultations are free. We only charge once you decide to proceed with a service like a tax return, TFN application, or super claim.
What languages do you speak?
Our team handles enquiries in English. We work with working holiday makers from 45+ countries every year, so we are used to making things simple regardless of background.
Do I need to send documents straight away?
No. Just send us your question first. If we need documents, we will tell you exactly what to send and how to send them securely.
Can you help me if I have already left Australia?
Yes. We work with working holiday makers who are still in Australia, recently departed, or returned years ago. Everything can be handled remotely - tax returns, super claims (DASP), and ABN matters.
Ready when you are
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No paperwork, no ATO portals. We handle everything online - usually within 24 hours.
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